Loyola Alumni Directory Frequently Asked Questions

The Loyola University New Orleans Alumni Association strives to keep alumni connected to Loyola and to other alumni.  In order to do this Loyola has authorized Publishing Concepts (PCI) to launch a project to update contact information on all alumni and create a new alumni directory.  During the next five months, you will receive a combination of postcards, emails and phone calls about the directory project.  We are excited to team up with PCI because it has been more than seven years since we’ve had an alumni directory available.  You will have the opportunity to purchase a directory after you verify your data. 

If you have any questions or concerns about your directory shipment, contact our Office of Alumni Engagement at (504) 861-5454 or alumni@loyno.edu


Frequently Asked Questions
 

1. I received an email/postcard/phone call from a company asking for my personal information.  They said they were working on a directory for Loyola University New Orleans.  Is this a legitimate project, or is it a scam?

We have partnered with PCI (also known as Publishing Concepts) to produce our new alumni directory.  PCI is a company located in Dallas, TX that publishes directories for educational institutions, fraternities, sororities and military organizations across the nation. This project allows Loyola University New Orleans to receive important updates to our database so we know more about our alumni and how we can better serve you and future alumni.

2. How do I know my information will only be used for directory purposes?

Loyola University New Orleans has a contractual agreement with PCI that states:

a. The names, addresses and information provided to PCI by Loyola University New Orleans for the publication of the Directory will be held confidential by PCI, except to the extent that they are utilized in, or in the preparation of, the Directory and except as required by court order or law.

b. The Directory will be made available only to alumni of Loyola University New Orleans. Upon completion of the project, PCI will return to Loyola University New Orleans any and all electronic files that have been supplied by Loyola University New Orleans or produced by PCI in connection with the production of the Directory.

3. I would like to verify and update my information. How may I do this?

If you have received a postcard or an email with a telephone number, you may call the number to speak with a dedicated representative for the Loyola University New Orleans project. The representative will verify all the information we have on file for you and make any updates where needed. If you would like to speak with someone in the Office of Alumni Engagement at Loyola University New Orleans you may contact them at 504-861-5454 or 800-798-ALUM or via email at alumni@loyno.edu.  

If you have received an email with an embedded link, you may go to the online site to review your information.  If you have questions, you may call PCI’s customer service desk at 1.800.982.1590.

4. Can anyone purchase a directory?

The Loyola University New Orleans Alumni Directory is available for sale only to Loyola University New Orleans alumni.  To purchase a directory please contact Tonya Jordan in the Office of Alumni Engagement at 504-861-5454 or complete the online form by clicking here.  

5. When will I receive my directory?

Update: The directory shipments will be distributed starting on January 16, 2017 and will take up until February 3, 2017 to be delievered to all mailing locations. For purchases made after October 2017 please allow approximately 2 weeks for shipping and delivery.

6. I ordered a package containing the Discounted Companion Airline Certificate, but I haven’t received the post card requesting verification of my address.

For those who purchase a package containing the Discounted Companion Airline Certificate, they will receive a postcard within 2 -3 weeks and will direct them to go to the PCI website to initiate the certificate process by entering their ID # and order # (shown on the postcard) and verify their mailing address.  Alternatively, the buyer can call a toll free number (also shown on the postcard) and leave a voicemail to initiate the certificate process.

You will receive a business envelope that contains the guidelines, terms and conditions, as well as the certified voucher from Award Headquarters so you can begin to make your travel arrangements.

Basics of the certificate program:

  • The Discounted Companion Airline Certificate allows the holder to purchase two round trip tickets for a bundled rate.

  • The Certificate is:

    • Two Tickets for One Low Price

    • 200 US Destinations (continental US)

    • NO BLACKOUT DATES

    • 40 Plus Airline Carriers

    • 24/7 Online Booking

    • 7-Day Advance Purchase

    • Frequent Flier Miles for Both Passengers

    • Low Price Guarantee

    • Fully Transferrable

‚ÄčWhen you call to update your information, you can tell the representative what information you would prefer to have excluded. You may also communicate this information to the PCI customer service desk (1.800.982.1590) or to the Alumni Association.

8. I ordered a directory/package over the phone and would like to cancel my order.  How do I do this?

Call the PCI customer service help desk at 1.800.982.1590, and they will take care of this for you.